Refund & Cancellation Policy

In each of these situations you get a full refund. There is nothing to argue about and nothing to ask for twice.

• We never made your order, we were closed, we did not show up, or we changed location without telling you.
• An item was unavailable and we removed or substituted it without your agreement.
• You arrived within the pickup window and your food was not ready.
• Your order was wrong or incomplete, or the food arrived spoiled or unsafe to eat.
• You were charged twice, charged the wrong amount, or charged for an order you did not place.
• Anyone at Levant already told you that you would be refunded. A promise we made is a refund we owe.

Everything else is at the owner's reasonable discretion. That includes changing your mind, not picking up an order, ordering the wrong thing, and complaints about taste, portion size, or spice level. We look at every request individually and we are generous in practice, but these refunds are not guaranteed.

Once the kitchen has started your order it can no longer be cancelled. If your order is scheduled for a later pickup time, contact us at least ⁨30 minutes⁩ before that time and we will cancel it and refund you in full. Requests that reach us after that point are handled at our discretion.

We hold a finished order for ⁨45 minutes⁩ after your pickup time, or until we close for the day, whichever comes first. After that the food is discarded for food-safety reasons and the order is forfeited. Uncollected orders are not refunded.

An approved refund goes back to the same card or digital wallet you paid with. We cannot send it anywhere else, and we do not give cash refunds for online orders. Refunds usually appear on your statement within ⁨5–10⁩ business days, depending on your bank.

Please email us first. Once a dispute is opened with your bank we are blocked from refunding you directly and the whole thing takes far longer for both of us. We aim to answer every refund request within one business day.

[email protected]